We currently do not support returns or provide return addresses, as the product you ordered is personalized and made specifically for each order. If you wish to place a new order, you will be responsible for the cost of the new order. No return address is available.

For lost packages during transit, please contact us within 30 days of the expected delivery date. We are happy to send you a replacement order.

This website is operated by Wildlifefans. "We" and "our" throughout the entire website refer to Wildlifefans. Wildlifefans provides this website, including all information, tools, and services provided to you (the user) on this website, on the condition that you accept all terms, conditions, policies, and statements described here.

By visiting our website and/or purchasing goods from us, you are participating in our "service" and agree to comply with the following terms and conditions ("Service Terms", "Terms"), including any additional terms and conditions and policies mentioned and/or provided through hyperlinks. These service terms apply to all users of the website, including but not limited to browsers, suppliers, customers, merchants and/or content contributors.

Please read these terms of service carefully before visiting or using our website. By accessing or using any part of the website, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, you may not visit the website or use any service. If these terms of service are considered an offer, acceptance is limited to these terms of service.

Any new features or tools added to the current store should also be subject to the terms of service. You can always view the latest version of the terms of service on this page. We reserve the right to update, change, or replace any part of these terms of service by posting updates and/or changes on our website. It is your responsibility to regularly check this page to understand any changes. Continuing to use or access the website after any changes are posted indicates your acceptance of these changes.

Our store is hosted on WooCommerce. They provided us with an online e-commerce platform that enables us to sell our products and services to you.

Part 1 - Online Store Terms

By agreeing to these terms of service, you indicate that you are at least the legal age of majority in your state or province, or you are the legal age of majority in your state or province and have obtained our consent to allow any minor family members to use this website. You may not use our products for any illegal or unauthorized purposes, nor may you violate any laws within your jurisdiction while using the service (including but not limited to copyright laws). You may not disseminate any worms, viruses, or any destructive code. Violation or breach of any terms will result in the immediate termination of your service.

Part 2 - General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You understand that your content (excluding credit card information) may be transmitted in an unencrypted form and involve (a) transmission over various networks; and (b) modification to comply with and adapt to the technical requirements of the connected network or device. Credit card information is always encrypted when transmitted over the network. You agree that without our written permission, you may not copy, reproduce, sell, resell, or use any part of this service, the use of this service, the access to this service, or any contacts on the website through which services are provided. The headings used in this agreement are for convenience only and do not limit or otherwise affect these terms.

Part 3 - Accuracy, Completeness, and Timeliness of Information

If the information provided by this website is inaccurate, incomplete, or not timely, we are not responsible. The materials on this website are for general reference only and should not be relied upon or used as the sole basis for making decisions without consulting more major, accurate, complete, or timely information sources. Any reliance on the information of this website is at your own risk. This website may contain some historical information. Historical information may not be the most up-to-date and is for your reference only. We reserve the right to modify the content of this website at any time, but we are not obligated to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

Part 4 - Modification of Services and Prices

If there are any changes to the price of our products, we will not notify you in advance. We reserve the right to modify or terminate the service (or any part or content thereof) at any time without prior notice. We are not responsible for any modifications, price changes, suspension, or termination of the service.

Part 5 - Product or Service (if applicable)

Some products or services may only be available online through the website. The number of these products or services may be limited, and returns or exchanges can only be made according to our return policy. We have made every effort to display the colors and images of the products shown in the store as accurately as possible. We cannot guarantee that any color displayed on your computer monitor is accurate. We reserve the right to limit the sale of our products or services to any individual, geographic area, or jurisdiction, but are under no obligation to do so. We may exercise this right in certain circumstances. We reserve the right to limit the quantity of any product or service we provide. We may change all product descriptions or product pricing at any time at our sole discretion, without prior notice. We reserve the right to discontinue the provision of any product at any time. Any quotation of any product or service on this website is invalid in the event of a ban. We do not guarantee that the quality of any product, service, information, or other material you purchase or obtain will meet your expectations, nor do we guarantee that any errors in the service will be corrected.

Part 6 - Accuracy of Bill and Account Information

We reserve the right to refuse any order you place with us. We may decide on our own to limit or cancel the purchase quantity for each individual, family, or order. These restrictions may include orders placed by the same customer account or using the same credit card, as well as/or orders using the same billing and/or delivery address. If we change or cancel an order, we may try to notify you by contacting the email and/or billing address/phone number provided when the order was placed. We reserve the right to limit or prohibit orders we believe to be placed by dealers, resellers, or distributors.

You agree to provide the latest, complete, and accurate purchase and account information for all purchases made in our store. You agree to update your account and other information in a timely manner, including your email address and credit card number and expiration date, so that we can complete your transaction and contact you if necessary.

For more details, please refer to our return policy.

Part 7 - Optional Tools

We may provide you with access to third-party tools, but we will not monitor, control, or input these tools. You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any form of warranty, statement, or condition, and without assuming any liability. We are not responsible for any liability arising from or related to your use of optional third-party tools. When you use optional tools provided through the website, you should bear the risks and make your own judgments, and ensure that you are familiar with and agree to the terms provided by the relevant third-party providers. In the future, we may also provide new services and/or new features (including releasing new tools and resources) through the website. Such new features and/or new services shall also be subject to the terms of this service.

Part 8 - Third-party links

Through certain content, products, and services provided by our service, there may be materials from third parties. Third-party links on this website may lead you to unrelated third-party websites. We are not responsible for reviewing or evaluating the content or accuracy, and we do not guarantee or assume any responsibility for any third-party materials, websites, or any other third-party materials, products, or services. We are not liable for any damage or loss related to any transactions involving the purchase or use of goods, services, resources, content, or any other third-party websites. Please carefully read the policies and practices of third parties and ensure that you understand them before participating in any transactions. Complaints, claims, doubts, or questions about third-party products should be submitted directly to the third party.

Part 9 - User Comments, Feedback, and Other Submissions

If you submit specific materials (such as competition entries) in accordance with our requirements, or submit creative ideas, suggestions, proposals, plans, or other materials without our request, whether through online means, email, mail, or other methods (collectively referred to as "comments"), you agree that we may edit, copy, publish, distribute, translate, and otherwise use any comments you forward to us at any time and without limitation. We are under no obligation and have no duty to assume any obligations (1) to keep any comments confidential; (2) to compensate for any comments; or (3) to respond to any comments. We may (but are not obligated) to monitor, edit, or delete any content that we independently determine to be illegal, offensive, threatening, defamatory, libelous, slanderous, pornographic, obscene, or otherwise offensive, or that violates any party's intellectual property rights or the content of these service terms. You agree that your comments will not infringe on any third party's rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain defamation or any other illegal, abusive, or obscene material, nor will they contain any computer viruses or other malicious software that may in any way affect the operation of the service or any related websites. You may not use false email addresses, impersonate others, or otherwise mislead us or any third party as to the source of any comments. You are fully responsible for any comments you post and their accuracy. We are not responsible for any comments posted by you or any third party.

Part 10 - Personal Information

Your personal information submitted through the store is governed by our privacy policy. View our privacy policy.

Part 11 - Errors, Inaccuracies, and Omissions

Occasionally, the information on our website or service may contain printing errors, inaccuracies, or omissions related to product descriptions, prices, promotions, discounts, product shipping costs, shipping times, and availability. If any information on the service or any related website is inaccurate, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice (including after you place an order). Unless legally required, we have no obligation to update, modify, or clarify information on the service or any related website (including but not limited to price information). The absence of any specified update or refresh date on the service or any related website should not be interpreted as indicating that all information on the service or any related website has been modified or updated.

Part 12 - Prohibition of Use

In addition to the other prohibited acts specified in the Terms of Service, you are also prohibited from using this website or its content: (a) for any illegal purpose; (b) recruiting others to engage in or participate in any illegal activities; (c) violating any international, federal, provincial or state laws, regulations, rules or local ordinances; (d) infringing or violating our intellectual property rights or those of others; (e) harassment, insult, defamation, harm, defamation, threats or discrimination based on gender, sexual orientation, religion, nationality, race, age, nationality or disability; (f) submitting false or misleading information; (g) uploading or disseminating viruses or any other type of malicious code that may or may affect the functionality or operation of this service or any related website, other websites, or the Internet; (h) collecting or tracking others' personal information; (i) sending spam, phishing, fishing, pretexting, spiders, scraping, or crawling; (j) for any obscene or immoral purposes; or (k) interfering with or circumventing the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for any prohibited use.

Article 13 - Disclaimer; Limitation of Liability

We do not guarantee, declare, or warrant that your use of our services will be uninterrupted, timely, secure, or error-free. We do not guarantee that the results you may obtain from using this service will be accurate or reliable. You agree that we may terminate or suspend the service at any time without notice and indefinitely. You explicitly agree that the risk of using or being unable to use the service is borne by you. This service and all products and services provided to you through this service (unless we explicitly state otherwise) are provided "as is" and "as available" to you, without any express or implied warranties, declarations, guarantees, or conditions, including but not limited to any implied warranties or conditions of merchantability, fitness for a particular purpose, durability, ownership, and non-infringement. Under no circumstances shall our directors, officers, employees, affiliated companies, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or any type of consequential damage, including but not limited to profits, income, savings, data loss, replacement costs, or any similar damage, whether based on contract, tort (including negligence), strict liability, or any other reason, arising from your use of any service or any product purchased through the service, or any other claim related to your use of the service or any product, including but not limited to any errors or omissions in any content, or any type of loss or damage caused by the use of the service or any content (or product) provided, transmitted, or otherwise made available through the service, even if such possibility has been advised. Due to the fact that certain states or jurisdictions do not allow the exclusion or limitation of liability for indirect or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Article 14 - Compensation

You agree to indemnify, protect, and hold harmless Wildlifefans and its partners, senior management, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any and all third-party claims or demands, including reasonable legal fees, arising from your breach of these Terms of Service or any document referred to herein, or from your violation of any law or the rights of a third party.

Article 15 - Divisibility

If any provision of these Terms of Service is deemed illegal, invalid, or unenforceable, such provision shall still be enforced to the maximum extent permitted by applicable law, and the unenforceable part shall be deemed to be separated from these Terms of Service. This determination does not affect the validity and enforceability of any other remaining provisions.

Article 16 - Termination

Both parties' obligations and responsibilities arising before the termination date shall remain effective after the termination of this agreement. Unless you or we terminate this agreement, these terms of service shall always remain in effect. You may terminate these terms of service at any time by notifying us that you no longer wish to use our services or stop using our website. If we independently determine that you have failed to comply with or we suspect that you have failed to comply with any term or provision of these terms of service, we may also terminate this agreement at any time without prior notice, and you shall still be liable for all payments due up to the termination date; and/or we may therefore refuse you access to our services (or any part thereof).

Article 17 - Complete Agreement

We failed to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of such right or provision. These Terms of Service, together with any policies or operational rules related to the website or the service, constitute the entire agreement and understanding between you and us, and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written (including, but not limited to, any prior versions of these Terms of Service). Any ambiguity in the interpretation of these Terms of Service shall not be construed to the disadvantage of the drafting party.

Article 18 - Applicable Law

This service agreement and any separate agreements we provide to you are governed by California law and interpreted in accordance with it.

Article 19 - Changes to the Terms of Service

You can always view the latest version of the Terms of Service on this page. We reserve the right to independently decide to update, change, or replace any part of these Terms of Service by publishing updates and changes on our website. It is your responsibility to regularly check our website to understand any changes. Continuing to use or access our website or services after any changes to these Terms of Service are published constitutes your agreement to these changes.

Part 20 - Contact Information

Questions about the terms of service should be sent to meidajialin@gmail.com

Privacy Policy
Last updated: February 9, 2025
Introduction

Wildlifefans ("Wildlifefans" or "we") respects your privacy. This privacy policy applies to our Wildlifefans.com ("website"), our store, and any other channels (collectively referred to as "services") through which we collect personal information. This policy explains how we collect and use this information and with whom we share it. We require you to read this privacy before using the service. It describes what information we collect from you and other users who access or use the service, how we use this information, and the measures we take to protect this information. When you access or use the service, certain information (including your personal information) may be collected, transmitted, processed, stored, and in some cases disclosed in accordance with this privacy policy. We may not update this privacy policy in advance. If we make changes, we will notify you by updating the date at the top of the policy.
We collect information

We collect data to provide the products and services you request on the service, simplify navigation of the service, communicate with you, and improve your experience using the service. Some information is provided directly to us by you, such as when you create an account. Some information is collected through your interactions with the service or third-party websites and applications. We use technologies such as cookies and other tracking technologies, error reporting, and usage data collected when you interact with our services to collect such data.

We collect your personal information in the following situations: when you purchase products or services from us, whether online or in our stores; when you view content on our website or add items to your shopping cart; when you register and use an account on the website; when you participate in promotions or surveys; when you contact us for customer service; when you submit a job application; or in any other way use the website or provide information to us.

We collect your information

We may collect information including:
Identifier, such as your real name, alias, email address, invoice and shipping address, account name, account password, and phone number.
Demographic information, such as your date of birth and gender.
Business information, such as detailed information on purchasing/transporting goods and product preferences.
Employment and education information, such as the education and employment history you submit to us regarding your work schedule.
Payment information, such as credit card or other payment or billing information related to your application for or purchase of our products and services
Audio, video, sensory, and other electronic data, such as CCTV recordings and photographs.

Automatically collect with
Browser cookie, network beacon, and similar tracking technology identifiers, such as Internet Protocol addresses.
Information about your internet or other electronic network activities, such as browser type and language, operating system, pages visited on our website, clicked links, referral/exit pages and URLs, other browser history, platform type, frequency, login pages, visit date and time, and time spent on the website.
Geological data, such as precise isolation information for specific individuals or equipment.

Information from other sources

We can also obtain information about you from other sources. For example, we can collect information from the National Address Change Database of the United States Postal Service for repairing and updating the address, or obtain information from credit reporting agencies, former employers, and referees you provided while working with us.

Personal information does not include:
Information publicly disclosed in government records.
Do not de-identify or aggregate consumer information.
Information not within the scope of CCPA includes but is not limited to:
The Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the California Medical Information Privacy Act (CMIA) cover health or medical information or clinical trial data
Personal information on privacy laws of certain specific industries, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA), the California Financial Information Privacy Act (FIPA), and the 1994 Ownership Privacy Protection Agreement.

We may also collect personal information from third parties, such as social media platforms, payment processors, product suppliers, and other partners. We collect this information to enable us to establish, maintain, and support your user account on our services, and to communicate with you in accordance with our service terms, providing our products and services.

2.2 Cookie

We use cookies and similar technologies (collectively referred to as "cookies") to automatically collect and store certain data based on your interaction with our services. Data collected through cookies includes information about your browser and service usage patterns, which may include your IP address, browser type, browser language, entry/exit pages and URLs, viewed pages, clicked links, whether emails are opened, and information about the device you use to access the service. Collecting this information allows us to improve your user experience in various ways, such as personalizing the services we show you, "remembering" whether you have logged in, and providing better technical support.

If you disable or block all or part of the cookies in your web browser or on your mobile device or other devices, the service may not operate normally, and you may not be able to access certain services or parts of the services. If the service or our service is interrupted or cannot be used, or the service functions are reduced, due to your settings, choices, and restrictions on cookies, we shall not be liable for any such.

2.3 pixels (also known as web beacon/web bug/JavaScript)

We may use pixel technology to automatically record certain technical information about our service interactions or other ways we interact with you, to help provide cookies on our service or to count the number of visitors to the service or users of our service. We may also include web beacons in our promotional emails or press releases to determine whether you open them or take action. "Pixel" refers to small graphics with a unique identifier used to track certain online behaviors, actions, and related information of service users. Unlike cookies stored on the user's hard drive, pixels are embedded in web pages or HTML-based emails in an invisible way. The pixel data we receive allows us to effectively promote services to various user groups and optimize external advertisements about the service that appear on third-party websites.

2.4 Third-party analysis and advertising

To improve and customize our content, provide you with advertisements and promotional activities that you may be interested in, we hire third-party services to collect information about your visits to this website and other websites, as well as your interactions with our email communications using tools such as cookies and web beacons. This information may be used for data analysis, understanding the online activities of our visitors, conducting promotional and advertising activities, and providing some reliable content and advertisements on this website and other websites. We also use Google Analytics, Facebook Pixel, and other major third-party analytics providers ("Analytics Giants") to collect information about service usage and service users.

Google's privacy policy can be found at https://policies.google.com/privacy?hl=en. The Google Analytics Opt-out Browser Add-on can be found at https://tools.google.com/dlpage/gaoptout.

Facebook's privacy policy and information about opting out settings can be found at https://www.facebook.com/about/privacy/previous.
How do we use your information

We may use the aforementioned personal information for one or more of the following commercial purposes ("commercial purposes"):
In order to fulfill or meet the reasons for which you provided the information (e.g., to send you information about products and services).
Personalize and develop our services and the services we provide to you, and improve our services.
As long as you agree to these services, we can send you information about our promotions, new product launches, or special offers via email or text message.
Provide certain features or functions on the service.
For marketing and promotional purposes, such as notifying you about products, services, promotions, discounts, events, and features that you may be interested in.
Provide customer support and reply to your comments, questions, and requests.
The products and services you need, processing your transactions, sending you relevant information, such as order and payment confirmations and receipts.
Enhance and personalize your shopping experience in our store and online.
Develop and improve our products, services, website, and our stores.
Monitor and analyze trends, usage, and activities.
Promote and sell our products and services.
Manage your line account and provide updates, security alerts, and management messages.
Debug, identify, and fix errors that affect the website's functionality.
Abide by legal obligations.
Used for testing, research, analysis, and product development, including the development and improvement of our services and services.
Collect information for any other purpose in a legally permitted manner that is consistent with the background information you provide.
Data Practice Summary Table

This table summarizes our personal information collection, use, and sharing practices over the past 12 months.

Personal information category
Identifier, such as real name, alias, email address, invoice and delivery address, account name, account password, and phone number.
Will we collect it? Is it whether we disclose it for commercial purposes? It is demographic information, such as your date of birth and gender. Will we collect it?
Are we disclosing for commercial purposes? Is it us disclosing for commercial purposes? Is it us disclosing for commercial purposes? It is employment and education information, such as your education and employment history when you submit a job application to us. Will we collect it? Is it us disclosing for commercial purposes? No purchase information, such as bills or other bills or information related to your use or our products and services, will we collect it? Are we disclosing for commercial purposes? Is it us disclosing for commercial purposes? Is it us disclosing for commercial purposes? Identifiers related to cookies, web beacons, and similar tracking technologies, such as Internet Protocol addresses. Will we collect them? Are we disclosing for commercial purposes? Is it information about your internet or other electronic network activities, such as your browser type and language, network, pages visited on our website, links clicked, referral/exit pages and URLs, other browser history, platform type, number of clicks, login pages, visit dates and times, and time spent on the website. Are we collecting for the purpose of? Are we disclosing for commercial purposes? Is it geological data, such as disconnection information of specific individuals or devices? Will we collect it? Have we disclosed for commercial purposes at any time?
4.1 Privacy rights

As of January 1, 2020, residents of California have additional rights to their personal information under the California Consumer Privacy Act ("CCPA") (California Civil Code Section 1798.100 and subsequent provisions). If you are a California consumer, you have the following rights under CCPA: You
You have the right to know about the collection, disclosure, and "transfer" of your personal information.
We will not sell your personal information.
The right to access the data we collect and retain your personal information.
You have the right to request the deletion of the data we collect and to retain your personal information, but there are exceptions in certain situations.
You have the right not to be discriminated against for being deprived of rights by the CCPA without being found guilty. Pool
House will not discriminate against you for your CCPA rights being innocent.

Delete

If you need the right to delete personal information for free, please send an email to support@poolhousenewyork.com with the subject "Delete My Data." In the body of the email, please use the following template:

I am submitting this request on behalf of the following individuals: [My identity] [My family]

Select the civil rights you want: [Request Access] [Request Deletion] [Request Information]

Name:

Last name:

Email:

Phone number:

Additional information:

When you waive the right to be deleted for free, please note that we may retain certain information due to legal requirements or legitimate commercial purposes permitted by law. We may also retain storage or archived copies related to your information for a certain period of time.

4.1.2 Verification

Before responding to your request, we must verify your identity or the authority to make the request, and confirm that the requested personal information is related to you. We will verify your identity by matching the two or three data points you provide with the identified reliable data points we maintain (such as email, phone number, billing or delivery address).

You may use an agent registered with the Secretary of State's office in California to authorize someone to submit CCPA requests on your behalf. We may ask you to provide evidence that you have given written authorization to the agent, allowing them to submit requests on your behalf and verify your identity, or to prove that they have a power of attorney.
Modified preferences

To stop receiving our promotional information, you can: follow the unsubscribe instructions in the footer of each promotional email; log in to your account on the website and change your preferences; or send your request along with your name, email, and postal address to meidajialin@gmail.com; or reply to any SMS marketing information with "stop". We will process your request within a reasonable period of time, but during this time, you may still receive communications we have previously arranged. We may also continue to send you non-promotional emails, such as messages about your account or purchases.

If you previously chose to allow our website to collect cookies, you can click on this link to change your cookie preference settings.
Security and information security measures

We use certain physical, management, and technical protection measures to maintain the security of information when using the service. For example, we use secure socket layer (SSL) or similar technology to encrypt all data during data transmission. However, this does not guarantee that your information will not be accessed, disclosed, changed, or otherwise in the event that our physical, technical, or management protection measures are breached. You should take measures to prevent unauthorized access to your password, phone, computer, and, for example, log out after using any shared computer, choose a strong password that is difficult for others to guess, and keep your username and password confidential. We are not responsible for any activities carried out on your account due to the loss, theft, or leakage of passwords, or any other password activities that must be authorized. If we control any of your personal information is leaked due to security vulnerabilities, we will take reasonable measures to investigate the situation and notify you accordingly in accordance with the requirements of relevant equipment laws and regulations.

6.1 Storage

We or our third-party hosting service will store personal information in an operational environment that prevents public or unauthorized access and internal access through physical and technical security measures. Although these measures help protect your personal information after receiving your personal information, data transmission over the Internet is not 100% secure.
Third-party websites and stores

Our website may sometimes contain links to other websites operated by companies unrelated to Wildlifefans. These third-party websites may have different privacy policies, and if you visit these websites from our website, you should review these policies. We are not responsible for the content or practices of any website unrelated to Wildlifefans.

This website is not targeted at children under the age of 13, and we will not collect personal information from children under the age of 13. If you have any questions or requests regarding this privacy policy and our handling of personal information, please contact us at meidajialin@gmail.com.